Terms and Conditions

RETURN AND EXCHANGE POLICY

Aguila Collection/ Bespoke “Made-to-Order:” All sales are final. We are pleased to offer complimentary cleaning or repair within one year of purchase. Customers are responsible for all related shipping costs for returns or repairs.

All Other Collections: We accept returns or store credit and exchanges within 10 days of delivery. Items should be returned in original selling condition along with proof of purchase. Please email us prior to return or exchange, so we can better accommodate you. Customer is responsible for all related shipping costs for returns and exchanges.

RETURN AND EXCHANGE INSTRUCTIONS

Returns must be shipped: To ship, please email info@bulletgirl.com to receive our shipping address along with further instructions. Kindly ensure items are shipped back in a box. We recommend using a trackable method with a signature required since we are not responsible for items lost or damaged in transit.

A sales representative will reach out to you after we have received the package to process your return or exchange. 

REPAIRS

Made to order/Bespoke: Please reach out to us via email by emailing info@bulletgirl.com for a repair or alteration to you custom BulletGirl piece. Customer is responsible for cost of repair or alteration as well as shipping, unless it is within 30 days of purchase and the product is damaged.

All Other Collections: Please reach out to us via email by emailing info@bulletgirl.com for a repair to your BulletGirl piece. Customer is responsible for cost of repair or alteration as well as shipping, unless it is within 30 days of purchase and the product is damaged.

REPAIR INSTRUCTIONS

Repairs must be shipped back to us.  To ship, please email info@bulletgirl.com to receive our shipping address along with further instructions. Kindly ensure items are shipped back in a box. We recommend using a trackable method with a signature required since we are not responsible for items lost or damaged in transit.

A sales representative will reach out to you after we have received the package to process your return or exchange.